FAQs
CooFall customer care
Questions,
answered.
Practical guidance on fit, denim care, orders, delivery and returns. Choose your next pair with confidence.
Contact CooFall ↗01
Size & fit
Measurements, rises and silhouettesHow do I choose the right size?
Start with the size chart on the product page. For the most reliable comparison, lay a pair of jeans that fits you well flat and compare the waist, front rise, thigh, inseam and leg opening. Do not rely on the size label alone because measurements can vary by silhouette and fabric.
What if I am between sizes?
Consider both the intended fit and the fabric. Choose the larger size if you prefer more room or the style uses rigid, non-stretch denim. For a closer fit in stretch denim, the smaller size may work. If you are unsure, contact us with your usual size, height, weight and preferred fit.
How should I measure a pair of jeans?
Button the jeans and lay them flat without stretching. Measure the waistband straight across, the front rise from the crotch seam to the top of the waistband, the thigh just below the crotch, the inseam from crotch to hem and the leg opening straight across. Double the flat waist measurement for the full circumference.
What is the difference between straight, baggy, tapered and cargo fits?
Straight fits keep a consistent line from thigh to hem. Baggy fits add more room through the seat and leg. Tapered fits are roomier above and narrow toward the ankle. Cargo describes utility pocket detailing and may appear across more than one leg shape.
02
Denim & care
Washing, fading and everyday wearHow should I wash my jeans?
Always follow the care label first. In general, turn jeans inside out, wash cold with similar dark colors and use a mild detergent. Avoid bleach and high heat. Hang drying helps protect the fit, finish and hardware.
How often should denim be washed?
Wash when the jeans are visibly dirty or no longer feel fresh. Between washes, air them out and spot clean small marks. Less frequent washing can help preserve color and reduce wear, but comfort and hygiene come first.
Will my jeans shrink or stretch?
Cotton denim can relax slightly with wear and contract again after washing. The amount depends on the fiber blend, wash and finishing process. Check the product details and care label, and avoid hot water or tumble drying unless the label specifically allows it.
Is fading or color transfer normal?
Some color loss is a normal part of denim, especially with dark indigo and heavily washed finishes. During early wears and washes, avoid prolonged contact with pale upholstery, shoes and other garments. Wash separately or with similar colors.
03
Orders & payment
Confirmation, changes and checkoutHow do I know my order was placed?
After checkout, you should see an order confirmation page and receive a confirmation email. Check your spam or promotions folder if it does not appear. If you still cannot find it, contact us before placing the order again.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We will try to help before fulfillment begins, but once an order has been processed or shipped, changes and cancellations may no longer be possible.
Which payment methods can I use?
The payment options available for your market are shown securely at checkout. Availability can vary by country, currency and device. CooFall does not receive or store your complete card details.
Why is my discount code not working?
Check the spelling, expiration date, eligible products and minimum order value. Some offers cannot be combined or may be limited to one use per customer. Enter the code before payment and confirm the discount appears in your order summary.
04
Delivery & returns
Tracking, returns and supportWhere do you ship and what does delivery cost?
Available destinations, delivery methods and charges are calculated from your shipping address and shown at checkout before payment. If your destination is not available, the checkout will let you know.
How can I track my order?
When your order ships, we will email a tracking link to the address used at checkout. Tracking can take a little time to update after the carrier receives the parcel. If there is still no movement after the carrier's normal update period, contact us.
How do I request a return or size change?
Contact us before sending anything back. Include your order number, the item and the reason for the request. Eligibility, time limits, the return address and any applicable costs depend on the order and destination, so wait for our instructions before shipping.
What if my item arrives damaged, incorrect or incomplete?
Contact us promptly with your order number, a description of the issue and clear photos of the item, packaging and shipping label. Keep all packaging until our team confirms the next steps.
Still need a hand?
Tell us what you need.
For order-specific help, include your order number and the email used at checkout so we can assist you faster.
Contact CooFall