Terms of Service

Last updated: July 13, 2026

Welcome to CooFall. These Terms of Service (“Terms”) govern your access to and use of coofall.com, including any content, features, products, and services made available through the website (collectively, the “Services”). Throughout these Terms, “CooFall,” “we,” “us,” and “our” refer to the operator of the CooFall online store, and “you” refers to any visitor, customer, or user of the Services.

By visiting our website, creating an account, or placing an order, you agree to these Terms and to any policies referenced here or presented at checkout. If you do not agree, please do not use the Services.

1. Eligibility and responsible use

You must be at least the age of majority in your place of residence to make a purchase, or use the Services with the involvement and consent of a parent or legal guardian. You agree to provide accurate, current, and complete information and to use the Services only for lawful purposes.

You may not use our products or Services for any illegal or unauthorized purpose, interfere with the operation or security of the website, transmit malicious code, attempt to gain unauthorized access, scrape or exploit the Services, or violate the rights of CooFall or any third party.

2. Our online store

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and Services to you. Some functions, including payment processing, shipping, analytics, and customer support tools, may be provided by third parties under their own terms and privacy practices.

We may modify, suspend, restrict, or discontinue any part of the Services when reasonably necessary, including for maintenance, security, legal compliance, or business operations.

3. Products, sizing, and appearance

We aim to describe and display our products as accurately as reasonably possible. However, colors may appear differently depending on your screen and lighting. Denim washes, fading, distressing, stitching, measurements, and other details may vary slightly between items or production batches. These natural or production-related variations are not necessarily defects.

Product measurements are approximate. Please review the size information shown on the relevant product page before ordering. Unless expressly stated otherwise, images and styling accessories are for presentation and only the item identified in the product listing is included.

We may change product specifications, descriptions, or availability without notice, provided that changes do not affect orders already accepted except where required for safety, legal compliance, or with your agreement.

4. Prices, taxes, and payment

Prices and available currencies are displayed on the website or at checkout and may change without notice. The price charged is the price shown when you submit your order, subject to correction of obvious errors. Shipping charges, taxes, duties, and other applicable fees will be shown at checkout where available or may be charged separately by local authorities or carriers.

You represent that you are authorized to use the payment method submitted. Payment information is processed by Shopify and/or third-party payment providers; CooFall does not receive your full payment-card number. We may use fraud-prevention checks and may request additional verification before accepting or fulfilling an order.

5. Orders and acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order. We accept an order when we confirm shipment or otherwise expressly confirm acceptance.

We may refuse, limit, or cancel an order for legitimate reasons, including product unavailability, pricing or description errors, suspected fraud, payment issues, shipping restrictions, resale activity, or legal requirements. If we cancel an order after payment has been captured, we will refund the applicable amount to the original payment method.

Please check your order details and shipping address carefully before submitting. If you need a change, contact us promptly. We cannot guarantee changes or cancellations after processing has begun.

6. Shipping, delivery, duties, and risk

Shipping methods and estimated delivery windows are displayed at checkout or in our shipping information. Estimates are not guaranteed and may be affected by customs, carrier delays, peak periods, weather, public holidays, or events beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and for responding to carrier or customs requests. Unless checkout states otherwise, the recipient is responsible for import duties, taxes, customs fees, and brokerage charges imposed by the destination country.

Risk of loss and legal title pass as required by applicable law. Nothing in this section limits any mandatory rights you may have if goods are lost, damaged, or delivered late.

7. Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by the return or refund policy displayed on our website and any additional terms presented at the time of purchase. Please review that policy before ordering and contact us before sending an item back. Unauthorized returns may be delayed or refused where permitted by law.

Nothing in our policies excludes or limits rights that cannot legally be excluded, including rights relating to faulty, damaged, misdescribed, or non-conforming goods.

8. Promotions and discount codes

Promotions, discount codes, and special offers may be subject to separate conditions, eligibility requirements, exclusions, and end dates. Unless stated otherwise, offers cannot be combined, have no cash value, and may not be applied retroactively. We may withdraw or correct a promotion where it is affected by an error, fraud, abuse, or unlawful conduct.

9. Accounts and communications

If account features are available, you are responsible for maintaining the confidentiality of your login details and for activity under your account. Notify us promptly if you suspect unauthorized use.

By providing contact information, you agree that we may send transactional messages about your orders, account, and customer-service requests. Marketing communications are optional and may be unsubscribed from using the method provided in the message. Our handling of personal information is described in our Privacy Policy.

10. Intellectual property

The website and its contents—including text, photographs, graphics, logos, product names, designs, layout, and software—are owned by or licensed to CooFall and are protected by applicable intellectual-property laws. You may access and use the website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit any part of the Services without prior written permission, except where applicable law expressly permits it.

11. Reviews, feedback, and submissions

If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to do so and that the content is accurate, lawful, and does not infringe another person’s rights. You grant CooFall a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display that content in connection with operating and promoting the Services, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, misleading, abusive, infringing, or otherwise violates these Terms. We are not obligated to keep submissions confidential unless we agree otherwise in writing.

12. Third-party links and services

The Services may contain links to third-party websites or integrate third-party tools. We do not control and are not responsible for third-party content, availability, products, or practices. Your use of third-party services is governed by the terms and policies of those providers. Please review them before completing a transaction or providing personal information.

13. Errors and availability

We may correct typographical errors, inaccuracies, or omissions and update information at any time. Where an error affects an order you have placed, we will contact you when reasonably possible and provide any remedy required by applicable law. Product availability is not guaranteed until an order is accepted.

14. Disclaimer of warranties

To the fullest extent permitted by law, the website and Services are provided on an “as is” and “as available” basis. We do not promise that the Services will always be uninterrupted, secure, or error-free. Any statutory warranties, guarantees, or conditions that cannot legally be excluded remain in effect.

15. Limitation of liability

To the fullest extent permitted by law, CooFall and its service providers will not be liable for indirect, incidental, special, exemplary, or consequential loss arising from your use of the Services or purchase of products, including lost profits or lost data, where such loss was not reasonably foreseeable.

Where liability cannot be excluded, our aggregate liability will be limited to the greater of the amount you paid for the product or Service giving rise to the claim and the minimum amount required by applicable law. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify CooFall against third-party claims, losses, and reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights.

17. Consumer rights and local law

These Terms are not intended to waive rights or remedies granted to you by mandatory consumer-protection laws. If a provision conflicts with a mandatory law in your place of residence, that law will apply to the extent of the conflict.

18. Suspension and termination

We may suspend or terminate access to the Services if you materially violate these Terms, create security or legal risk, or misuse the website. Provisions that by their nature should survive termination—including intellectual-property, payment, disclaimer, liability, and dispute provisions—will continue to apply.

19. Governing law and disputes

These Terms and any dispute relating to the Services are governed by the laws applicable to the entity operating CooFall, without regard to conflict-of-law principles and without limiting any mandatory consumer rights or jurisdiction available to you under applicable law.

Before starting formal proceedings, please contact us and provide your order number, a description of the issue, and the resolution you are seeking. We will try to resolve the matter in good faith.

20. Severability, waiver, and entire agreement

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. These Terms, together with the policies and notices referenced in them, form the entire agreement between you and CooFall regarding the Services and replace prior communications on the same subject.

21. Changes to these Terms

We may update these Terms to reflect changes to the Services, our practices, or legal requirements. The current version will be posted on this page with a revised “Last updated” date. Changes apply prospectively unless applicable law requires otherwise. Your continued use of the Services after an update means you accept the revised Terms.

22. Contact us

Questions about these Terms or an order may be sent to service@coofall.com. For order-related help, please include your order number and the email address used at checkout.