Tell us what happened
Email your order number, the item and the reason for your request. Add photos if the item is incorrect, damaged or defective.
Returns & Refunds
CooFall returns guide
A clear way
back.
If your denim is not right, start here. We will review your order, explain the available options and provide the correct return instructions.
Start a return ↗
01Contact us first
Request approval and the current return address before sending an item.
02Keep it return-ready
Items should remain unworn, unwashed, unaltered and in resalable condition.
03Use tracked shipping
Keep your receipt and tracking details until the return is completed.
How a return works.
Do not send a parcel to the address on the original package. Contact us first so the correct destination and instructions can be confirmed for your order.
Receive instructions
We will review eligibility and provide the current return address, packing guidance and applicable cost information.
Ship it securely
Pack the item carefully, use a tracked service and retain proof of shipment until the case is resolved.
Inspection and outcome
After receipt, we inspect the item and confirm the approved refund, exchange or other resolution by email.
Return condition
Keep the denim as received.
Return-ready items
- Unworn beyond a careful fit check
- Unwashed and unaltered
- Free from stains, odors and customer-caused damage
- Original tags, accessories and packaging included when supplied
Before you send
- Ask for approval and the current return address
- Follow the packing instructions in our email
- Use tracked shipping and keep the receipt
- Do not combine unrelated orders unless approved
Product-specific exceptions: Any restrictions disclosed on the product page, during checkout or in your return instructions will be reviewed with your request. Nothing on this page limits rights that cannot be excluded under applicable consumer law.
Reviewed first.
Refunded clearly.
Approved refunds are sent to the original payment method after the returned item is received and inspected.
Your bank, card issuer, wallet or payment provider may need additional time to post the credit. We will email you when our part of the refund has been completed.
Email customer careReturns FAQ
Quick answers.
How do I request a return?
Email service@coofall.com with your order number, the item and the reason for the request. Wait for approval and the current return address before sending anything.
How long do I have to contact you?
Contact us promptly after delivery. We will confirm the eligibility period and instructions that apply to your order, destination and item. Any mandatory rights under local consumer law remain unaffected.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return and the order destination. Customer care will confirm any applicable cost before you ship. Do not purchase postage until you receive instructions.
Can I exchange for another size or color?
Contact us with the requested size or color. Exchanges depend on eligibility and stock and may be handled as a return followed by a new order. Replacement stock cannot be reserved until customer care confirms the next step.
What if I received the wrong, damaged or defective item?
Contact us promptly with your order number and clear photos of the item, packaging and shipping label. Keep everything until we review the issue, and do not send the item back without instructions.
When will I receive my refund?
After the return is received, we inspect it and email the outcome. An approved refund is issued to the original payment method. Posting time after that is controlled by your payment provider.
Are original shipping charges refunded?
This depends on the return reason, order circumstances and any applicable consumer law. Customer care will confirm the amount included in an approved refund before the case is completed.
Ready to begin?
Send the order details. We will guide the rest.
Include your order number, the email used at checkout and a short explanation. Add clear photos when the item arrived incorrect, damaged or defective.
service@coofall.com