Order received
You will see a confirmation page and receive an email after checkout.
Shipping & Delivery
CooFall delivery guide
From our door
to yours.
Everything you need to know about delivery options, tracking and what happens after your denim order is placed.
Follow the journey ↓
01Rates at checkout
Available methods and charges are calculated for your destination before payment.
02Tracked after dispatch
A tracking link is sent to the email used for your order once the parcel ships.
03Destination-based estimates
Your checkout shows the delivery estimate available for your address.
Your delivery journey.
We keep the process clear from confirmation to carrier handoff. Delivery timing begins with order preparation and can vary by destination, carrier and customs.
Preparing your denim
Your order is checked, packed and prepared for carrier collection.
Carrier handoff
Once dispatched, tracking is emailed and may take a little time to activate.
Final delivery
Follow the carrier updates for the latest status through to your door.
Before you order
Know before it ships.
Destinations and rates
Enter your shipping address at checkout to see whether delivery is available, which methods can be selected and the final shipping charge. If a destination is unavailable, checkout will let you know.
Customs and import charges
International orders may be assessed duties, taxes or handling fees by local authorities or the carrier. These charges vary by destination. Review the amount shown at checkout and your local import rules before ordering.
Address accuracy
Check the recipient name, street address, unit number, postal code and phone number carefully. Contact us immediately if something needs changing; updates cannot be guaranteed once fulfillment begins.
Possible delays
Weekends, public holidays, peak periods, customs reviews, weather and carrier disruptions can affect delivery. Carrier tracking is the best source for the latest parcel status.
Track every mile.
When your order leaves us, the dispatch email includes a carrier tracking link. It may take a little time for the first scan to appear.
Get order supportShipping FAQ
Quick answers.
How much does shipping cost?
Shipping rates depend on your destination and the method available. Enter your address at checkout to see the exact options and charge before you pay.
How long will delivery take?
The available delivery estimate is shown at checkout for your address. It includes the service offered for that destination, but carrier or customs delays can occasionally extend the journey.
Where can I find my tracking link?
We email tracking to the address used at checkout after dispatch. Check your spam or promotions folder if it is missing. You can also contact us with your order number.
Why has my tracking not updated?
The first carrier scan may not appear immediately, and tracking can pause between facilities. If there is no movement after the carrier's normal update period, contact us and include your order number.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correct address. We will try to help before fulfillment begins, but changes may not be possible after processing or dispatch.
What if my parcel is delayed, damaged or missing?
Check the latest carrier update and delivery surroundings first. Then contact us with your order number and tracking details. For damage, keep the item and packaging and send clear photos so we can review the issue.
Need delivery help?
We will help you find the next step.
For faster support, include your order number and the email used at checkout.
service@coofall.com